email sent from bugzilla looks like spam to the internet

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email sent from bugzilla looks like spam to the internet

Ferindo Middleton Jr
Is there a way to setup bugzilla to transport mail using a POP3 account.
I tried using SMTP, but when the email gets to the my user's ISP's, the
ISP's junk email filters either put the mails from my server in the
users bulk mail folder or refuse delivering it at all... This happens if
I set mail to be sent via sendmail OR SMTP... I tried both and the mail
gets treated the same. If however, I can send email from bugzilla using
my ISP's POP3 service, the mail won't look like spam. I think this is
because "relaying" or something isn't involved that way. Is there any
one else out there that using a DSL connection with a similar problem?

Ferindo
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Re: email sent from bugzilla looks like spam to the internet

Joel Peshkin
Ferindo Middleton wrote:

> Is there a way to setup bugzilla to transport mail using a POP3 account.
> I tried using SMTP, but when the email gets to the my user's ISP's, the
> ISP's junk email filters either put the mails from my server in the
> users bulk mail folder or refuse delivering it at all... This happens if
> I set mail to be sent via sendmail OR SMTP... I tried both and the mail
> gets treated the same. If however, I can send email from bugzilla using
> my ISP's POP3 service, the mail won't look like spam. I think this is
> because "relaying" or something isn't involved that way. Is there any
> one else out there that using a DSL connection with a similar problem?
>
> Ferindo

I have never seen bugmail classified as SPAM so long as the return
address is considered to be a legitimate address in all ways.  Change
the from address in your bugmail to exactly the same address you use for
other mail.  I suspect that will take care of the problem.

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Re: email sent from bugzilla looks like spam to the internet

Bernd Eckenfels-4
On Sun, Sep 18, 2005 at 02:57:00PM -0700, Joel Peshkin wrote:
> I have never seen bugmail classified as SPAM so long as the return
> address is considered to be a legitimate address in all ways.

Some spam filters tag mal because of the phrase "do not reply".

Gruss
Bernd
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Re: email sent from bugzilla looks like spam to the internet

Ferindo Middleton Jr
In reply to this post by Joel Peshkin
Joel Peshkin wrote:

> Ferindo Middleton wrote:
>> Is there a way to setup bugzilla to transport mail using a POP3
>> account. I tried using SMTP, but when the email gets to the my user's
>> ISP's, the ISP's junk email filters either put the mails from my
>> server in the users bulk mail folder or refuse delivering it at all...
>> This happens if I set mail to be sent via sendmail OR SMTP... I tried
>> both and the mail gets treated the same. If however, I can send email
>> from bugzilla using my ISP's POP3 service, the mail won't look like
>> spam. I think this is because "relaying" or something isn't involved
>> that way. Is there any one else out there that using a DSL connection
>> with a similar problem?
>>
>> Ferindo
>
> I have never seen bugmail classified as SPAM so long as the return
> address is considered to be a legitimate address in all ways.  Change
> the from address in your bugmail to exactly the same address you use for
> other mail.  I suspect that will take care of the problem.
>

I believe the problem exists with my servers IP address. I use a DSL
connection to serve my website and my IP address is assigned
dynamically. The Internet knows this and my other ISP's consider my IP
address and any mail messages associated with it to be, well, at least
not entirely trustworthy. This is why I believe mail messages are
failing to get delivered from bugzilla. This problem exists with other
systems and user accounts that send email from my server through
sendmail as well. I take it you probably use a server with a static IP
address?

Ferindo
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RE: email sent from bugzilla looks like spam to the internet

Jeff Jensen
With a dynamic IP like that, how can you serve a website??

Is it an option to get a static IP from your ISP?


-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of Ferindo Middleton
Sent: Sunday, September 18, 2005 8:21 PM
To: [hidden email]
Subject: Re: email sent from bugzilla looks like spam to the internet

Joel Peshkin wrote:

> Ferindo Middleton wrote:
>> Is there a way to setup bugzilla to transport mail using a POP3
>> account. I tried using SMTP, but when the email gets to the my user's
>> ISP's, the ISP's junk email filters either put the mails from my
>> server in the users bulk mail folder or refuse delivering it at all...
>> This happens if I set mail to be sent via sendmail OR SMTP... I tried
>> both and the mail gets treated the same. If however, I can send email
>> from bugzilla using my ISP's POP3 service, the mail won't look like
>> spam. I think this is because "relaying" or something isn't involved
>> that way. Is there any one else out there that using a DSL connection
>> with a similar problem?
>>
>> Ferindo
>
> I have never seen bugmail classified as SPAM so long as the return
> address is considered to be a legitimate address in all ways.  Change
> the from address in your bugmail to exactly the same address you use
> for other mail.  I suspect that will take care of the problem.
>

I believe the problem exists with my servers IP address. I use a DSL
connection to serve my website and my IP address is assigned dynamically.
The Internet knows this and my other ISP's consider my IP address and any
mail messages associated with it to be, well, at least not entirely
trustworthy. This is why I believe mail messages are failing to get
delivered from bugzilla. This problem exists with other systems and user
accounts that send email from my server through sendmail as well. I take it
you probably use a server with a static IP address?

Ferindo
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Re: email sent from bugzilla looks like spam to the internet

Ferindo Middleton Jr
In reply to this post by Ferindo Middleton Jr
Jeff Jensen wrote:

> With a dynamic IP like that, how can you serve a website??
>
> Is it an option to get a static IP from your ISP?
>
>
> -----Original Message-----
> From: [hidden email]
> [mailto:[hidden email]] On Behalf Of Ferindo Middleton
> Sent: Sunday, September 18, 2005 8:21 PM
> To: [hidden email]
> Subject: Re: email sent from bugzilla looks like spam to the internet
>
> Joel Peshkin wrote:
>> Ferindo Middleton wrote:
>>> Is there a way to setup bugzilla to transport mail using a POP3
>>> account. I tried using SMTP, but when the email gets to the my user's
>>> ISP's, the ISP's junk email filters either put the mails from my
>>> server in the users bulk mail folder or refuse delivering it at all...
>>> This happens if I set mail to be sent via sendmail OR SMTP... I tried
>>> both and the mail gets treated the same. If however, I can send email
>>> from bugzilla using my ISP's POP3 service, the mail won't look like
>>> spam. I think this is because "relaying" or something isn't involved
>>> that way. Is there any one else out there that using a DSL connection
>>> with a similar problem?
>>>
>>> Ferindo
>> I have never seen bugmail classified as SPAM so long as the return
>> address is considered to be a legitimate address in all ways.  Change
>> the from address in your bugmail to exactly the same address you use
>> for other mail.  I suspect that will take care of the problem.
>>
>
> I believe the problem exists with my servers IP address. I use a DSL
> connection to serve my website and my IP address is assigned dynamically.
> The Internet knows this and my other ISP's consider my IP address and any
> mail messages associated with it to be, well, at least not entirely
> trustworthy. This is why I believe mail messages are failing to get
> delivered from bugzilla. This problem exists with other systems and user
> accounts that send email from my server through sendmail as well. I take it
> you probably use a server with a static IP address?
>
> Ferindo
> _______________________________________________
> mozilla-webtools mailing list
> [hidden email]
> http://mail.mozilla.org/listinfo/mozilla-webtools
>

I have to pay more, over twice as much for the service, to have a static
  IP address. My domain is sleekcollar.com. I use a dynamic forwarding
service offered through zoneedit.com to forward all traffic to my domain
to my server, which my server keeps it constantly up-to-date on my
current ip address.

Ferindo
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Re: email sent from bugzilla looks like spam to the internet

Ferindo Middleton Jr
In reply to this post by Joel Peshkin
Bernd Eckenfels wrote:
> On Sun, Sep 18, 2005 at 02:57:00PM -0700, Joel Peshkin wrote:
>> I have never seen bugmail classified as SPAM so long as the return
>> address is considered to be a legitimate address in all ways.
>
> Some spam filters tag mal because of the phrase "do not reply".
>
> Gruss
> Bernd

My Bugzilla admin mailer daemon includes no such message, "do not
reply", in the message dispatched.

I believe the problem exists with my servers IP address. I use a DSL
connection to serve my website and my IP address is assigned
dynamically. The Internet knows this and my other ISP's consider my IP
address and any mail messages associated with it to be, well, at least
not entirely trustworthy. This is why I believe mail messages are
failing to get delivered from bugzilla. This problem exists with other
systems and user accounts that send email from my server through
sendmail as well. I take it you probably use a server with a static IP
address?

Ferindo
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Re: email sent from bugzilla looks like spam to the internet

Ferindo Middleton Jr
In reply to this post by Ferindo Middleton Jr
I suppose this is not really problem with bugzilla but rather my own
problem with my ISP. Or maybe adding POP3 service as a method
transporting mail message with bugzilla is more of an enhancement since
there is apparently no way to configure it.

Ferindo

Ferindo Middleton wrote:

> Jeff Jensen wrote:
>> With a dynamic IP like that, how can you serve a website??
>>
>> Is it an option to get a static IP from your ISP?
>>
>>
>> -----Original Message-----
>> From: [hidden email]
>> [mailto:[hidden email]] On Behalf Of Ferindo
>> Middleton
>> Sent: Sunday, September 18, 2005 8:21 PM
>> To: [hidden email]
>> Subject: Re: email sent from bugzilla looks like spam to the internet
>>
>> Joel Peshkin wrote:
>>> Ferindo Middleton wrote:
>>>> Is there a way to setup bugzilla to transport mail using a POP3
>>>> account. I tried using SMTP, but when the email gets to the my
>>>> user's ISP's, the ISP's junk email filters either put the mails from
>>>> my server in the users bulk mail folder or refuse delivering it at
>>>> all...
>>>> This happens if I set mail to be sent via sendmail OR SMTP... I
>>>> tried both and the mail gets treated the same. If however, I can
>>>> send email from bugzilla using my ISP's POP3 service, the mail won't
>>>> look like spam. I think this is because "relaying" or something
>>>> isn't involved that way. Is there any one else out there that using
>>>> a DSL connection with a similar problem?
>>>>
>>>> Ferindo
>>> I have never seen bugmail classified as SPAM so long as the return
>>> address is considered to be a legitimate address in all ways.  Change
>>> the from address in your bugmail to exactly the same address you use
>>> for other mail.  I suspect that will take care of the problem.
>>>
>>
>> I believe the problem exists with my servers IP address. I use a DSL
>> connection to serve my website and my IP address is assigned dynamically.
>> The Internet knows this and my other ISP's consider my IP address and any
>> mail messages associated with it to be, well, at least not entirely
>> trustworthy. This is why I believe mail messages are failing to get
>> delivered from bugzilla. This problem exists with other systems and user
>> accounts that send email from my server through sendmail as well. I
>> take it
>> you probably use a server with a static IP address?
>>
>> Ferindo
>> _______________________________________________
>> mozilla-webtools mailing list
>> [hidden email]
>> http://mail.mozilla.org/listinfo/mozilla-webtools
>>
>
> I have to pay more, over twice as much for the service, to have a static
>  IP address. My domain is sleekcollar.com. I use a dynamic forwarding
> service offered through zoneedit.com to forward all traffic to my domain
> to my server, which my server keeps it constantly up-to-date on my
> current ip address.
>
> Ferindo
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RE: email sent from bugzilla looks like spam to the internet

David T. Ashley-3
What you could do is purchase SMTP injection services from a company that
offers it (say www.dnsmadeeasy.com) for about $9.95 a year.  What you get is
the ability to inject SMTP-AUTH on a few ports other than 25.  This would
bypass your potential ISP restrictions on Port 25.

The question in my mind is whether the blocking is done based on the point
of origin (your server) or on the server trying to relay the message (the
server belonging to the company whose services you purchase).  It would have
to be the latter, otherwise you couldn't really send e-mail at all.

So, modify your mail setup to hand off the Bugzilla e-mails via SMTP-AUTH to
a service you purchase, and you should be fine ....

-----Original Message-----
From: [hidden email]
[mailto:[hidden email]]On Behalf Of Ferindo
Middleton
Sent: Sunday, September 18, 2005 10:10 PM
To: [hidden email]
Cc: Jeff Jensen
Subject: Re: email sent from bugzilla looks like spam to the internet


I suppose this is not really problem with bugzilla but rather my own
problem with my ISP. Or maybe adding POP3 service as a method
transporting mail message with bugzilla is more of an enhancement since
there is apparently no way to configure it.

Ferindo

Ferindo Middleton wrote:

> Jeff Jensen wrote:
>> With a dynamic IP like that, how can you serve a website??
>>
>> Is it an option to get a static IP from your ISP?
>>
>>
>> -----Original Message-----
>> From: [hidden email]
>> [mailto:[hidden email]] On Behalf Of Ferindo
>> Middleton
>> Sent: Sunday, September 18, 2005 8:21 PM
>> To: [hidden email]
>> Subject: Re: email sent from bugzilla looks like spam to the internet
>>
>> Joel Peshkin wrote:
>>> Ferindo Middleton wrote:
>>>> Is there a way to setup bugzilla to transport mail using a POP3
>>>> account. I tried using SMTP, but when the email gets to the my
>>>> user's ISP's, the ISP's junk email filters either put the mails from
>>>> my server in the users bulk mail folder or refuse delivering it at
>>>> all...
>>>> This happens if I set mail to be sent via sendmail OR SMTP... I
>>>> tried both and the mail gets treated the same. If however, I can
>>>> send email from bugzilla using my ISP's POP3 service, the mail won't
>>>> look like spam. I think this is because "relaying" or something
>>>> isn't involved that way. Is there any one else out there that using
>>>> a DSL connection with a similar problem?
>>>>
>>>> Ferindo
>>> I have never seen bugmail classified as SPAM so long as the return
>>> address is considered to be a legitimate address in all ways.  Change
>>> the from address in your bugmail to exactly the same address you use
>>> for other mail.  I suspect that will take care of the problem.
>>>
>>
>> I believe the problem exists with my servers IP address. I use a DSL
>> connection to serve my website and my IP address is assigned dynamically.
>> The Internet knows this and my other ISP's consider my IP address and any
>> mail messages associated with it to be, well, at least not entirely
>> trustworthy. This is why I believe mail messages are failing to get
>> delivered from bugzilla. This problem exists with other systems and user
>> accounts that send email from my server through sendmail as well. I
>> take it
>> you probably use a server with a static IP address?
>>
>> Ferindo
>> _______________________________________________
>> mozilla-webtools mailing list
>> [hidden email]
>> http://mail.mozilla.org/listinfo/mozilla-webtools
>>
>
> I have to pay more, over twice as much for the service, to have a static
>  IP address. My domain is sleekcollar.com. I use a dynamic forwarding
> service offered through zoneedit.com to forward all traffic to my domain
> to my server, which my server keeps it constantly up-to-date on my
> current ip address.
>
> Ferindo
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Re: email sent from bugzilla looks like spam to the internet

Bernd Eckenfels-4
In reply to this post by Ferindo Middleton Jr
On Sun, Sep 18, 2005 at 09:20:56PM -0400, Ferindo Middleton wrote:
> sendmail as well. I take it you probably use a server with a static IP
> address?

You need to use SMTP AUTH against your mail relay. For Bugzilla this means
most likely you deliver to localhost and install a MTA like exim or postfix,
which can deliver the mails to your ISP and do the Authenticatin.

Gruss
Bernd
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  o--o   1024D/E383CD7E  eckes@IRCNet  v:+497211603874  f:+49721151516129
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RE: email sent from bugzilla looks like spam to the internet

Schumacher, Gordon
In reply to this post by Ferindo Middleton Jr
# From: [hidden email]
[mailto:[hidden email]]On Behalf Of Ferindo
Middleton
# Sent: Sunday, September 18, 2005 8:10 PM
# To: [hidden email]
# Cc: Jeff Jensen
# Subject: Re: email sent from bugzilla looks like spam to the internet
#
# I suppose this is not really problem with bugzilla but rather my own
# problem with my ISP. Or maybe adding POP3 service as a method
# transporting mail message with bugzilla is more of an enhancement since
# there is apparently no way to configure it.

There's no such thing as *sending* mail via POP3 - only fetching it.
POP3 is what you use to retrieve your mail from the server with your
mailclient; even your mailclient still uses SMTP to send it.

Have you tried configuring your server to use your ISP as a mail relay,
rather than sending directly?  That's almost certainly what you need.
SMTP AUTH is used to prove that you are who you claim to be; but a
spammer can be who he claims to be and still be a spammer.  What *you*
need is for your e-mail to look like it's coming from a reputable SMTP
server, and the way you do that is by making it go through your ISP's
server rather than going direct.

With Postfix you can control this with the "relayhost" parameter.  I
use SuSE as my distribution, and I can control this via YaST or via
/etc/sysconfig/postfix.  Your system may be different - and if you're
using Sendmail I've not the foggiest how to do that :)

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Re: email sent from bugzilla looks like spam to the internet

Peter Kay
In reply to this post by Ferindo Middleton Jr
Schumacher, Gordon wrote:
> Have you tried configuring your server to use your ISP as a mail relay,
> rather than sending directly?  That's almost certainly what you need.

This sounds like good advice.  Another issue is that the ISP may simply
be blocking all mail traffic from their clients.  You've got e-mail
coming directly out of your network?  Computer must be hijacked - it's
either virii or spam.

We had to tell our ISP that we had a mail server, and then they allowed
mail from the server out into the wild.  Of course, someone outside our
ISP might consider it spam, but since we only send it to ourselves, it's
all Ok...

--Peter
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Re: email sent from bugzilla looks like spam to the internet

Ferindo Middleton Jr
Peter Kay wrote:

> Schumacher, Gordon wrote:
>> Have you tried configuring your server to use your ISP as a mail relay,
>> rather than sending directly?  That's almost certainly what you need.
>
> This sounds like good advice.  Another issue is that the ISP may simply
> be blocking all mail traffic from their clients.  You've got e-mail
> coming directly out of your network?  Computer must be hijacked - it's
> either virii or spam.
>
> We had to tell our ISP that we had a mail server, and then they allowed
> mail from the server out into the wild.  Of course, someone outside our
> ISP might consider it spam, but since we only send it to ourselves, it's
> all Ok...
>
> --Peter

I'm in the process of trying to figure out how I can configure my
sendmail to relay all outgoing mail to my ISP's smtp server instead of
sending it out directly to the Internet. My ISP is blocking these mails
all together, I know this because I've tested it and people with other
ISP's will get the mail sometimes... but most ISP's see my little
machine masquerading as sleekcollar.com as spam/virus shooter. Well,
this issue is swinging further and further away from a Bugzilla topic so
I better stop talking about this here, I don't want to irritate anybody.
  Other than this Bugzilla is working really good for me. I'm using the
version 2.20rc2 with a Postgresql database and I love it. I'm really
glad Postgresql support was added.

Ferindo
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