Unable to send an email using SMTP server with TLS authentication - office365 server

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Unable to send an email using SMTP server with TLS authentication - office365 server

Alaa Hanna
Hi All ,
I have Bugzilla 4.0+, mysql, active perl installed on windows xp.
Last time the company have changed the mail server to office365.
I have updated the user name / password and server link in Bugzilla, but when Bugzilla tries to send mail, I got this error message:

There was an error sending mail from '[hidden email]' to [hidden email]':Couldn't authenticate '[hidden email]:...'

How can I fix this problem??

Best regards,
Alaa Hanna

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RE: Unable to send an email using SMTP server with TLS authentication - office365 server

Alaa Hanna
The mail is correct (one 'L')
What you advise me to do?? Creating a new mail account with different mail provider??

Regards
Alaa Hanna

-----Original Message-----
From: support-bugzilla [mailto:[hidden email]] On Behalf Of Thorsten Schöning
Sent: יום ג 08 אוקטובר 2019 14:57
To: [hidden email]
Subject: Re: Unable to send an email using SMTP server with TLS authentication - office365 server

Guten Tag Alaa Hanna,
am Dienstag, 8. Oktober 2019 um 12:42 schrieben Sie:

> There was an error sending mail from '[hidden email]' to
> [hidden email]':Couldn't authenticate '[hidden email]:...'

Are you sure that you are providing the correct credentials? "Bugzila"
with on "l" only doesn't look right. Besides that, Office365 isn't supported OOB anyway:

https://bugzilla.mozilla.org/show_bug.cgi?id=1182445
https://groups.google.com/d/msg/mozilla.support.bugzilla/xFqK7S3h25g/6KI4Fg1NAAAJ
https://groups.google.com/d/msg/mozilla.support.bugzilla/xFqK7S3h25g/JF52kHGWEQAJ

Mit freundlichen Grüßen,

Thorsten Schöning

--
Thorsten Schöning       E-Mail: [hidden email]
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon...........05151-  9468- 55
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow

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RE: Unable to send an email using SMTP server with TLS authentication - office365 server

Alaa Hanna
I have used sendmail.exe but got the following error inside sendmail error log:
19/10/09 16:52:50 : SMTP; Client was not authenticated to send anonymous mail during MAIL FROM [AM4PR0501CA0048.eurprd05.prod.outlook.com]<EOL>

Any help??

-----Original Message-----
From: support-bugzilla [mailto:[hidden email]] On Behalf Of Thorsten Schöning
Sent: יום ד 09 אוקטובר 2019 14:41
To: [hidden email]
Subject: Re: Unable to send an email using SMTP server with TLS authentication - office365 server

Guten Tag Alaa Hanna,
am Mittwoch, 9. Oktober 2019 um 09:17 schrieben Sie:

> The mail is correct (one 'L')

And the error message is telling you your credentials are wrong, while others with problems with Office365 got completely different error messages. So you might want to have another look at the credentials first.

> What you advise me to do?? Creating a new mail account with different mail provider??

That's totally up to you and sounds like the easiest workaround.
Another one could be installing a local sendmail capable of forwarding your mails to Office 365. I wouldn't start with patching Bugzilla.

Mit freundlichen Grüßen,

Thorsten Schöning

--
Thorsten Schöning       E-Mail: [hidden email]
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon...........05151-  9468- 55
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow

_______________________________________________
support-bugzilla mailing list
[hidden email]
https://lists.mozilla.org/listinfo/support-bugzilla
PLEASE put [hidden email] in the To: field when you reply.
_______________________________________________
support-bugzilla mailing list
[hidden email]
https://lists.mozilla.org/listinfo/support-bugzilla
PLEASE put [hidden email] in the To: field when you reply.