On 31/05/17 10:09, [hidden email] wrote:
> Trying to reset password for my account in Bugzilla, I get a message that a password reset token has been sent to my email address. No trace of an email from Bugzilla in my Inbox.
You need to contact the administrator of the Bugzilla installation in
> Hi Thorsten
> > Just in case, check your spam folder, especially in case of web mail
> > provider and their hidden spam folders.
> I have repeatedly checked my spam folder - nothing that looks like it
> comes from Bugzilla there.
> support-bugzilla mailing list
> [hidden email] > https://lists.mozilla.org/listinfo/support-bugzilla > PLEASE put [hidden email] in the To: field when you
Le mercredi 31 mai 2017 13:58:00 UTC+2, Antoine Vinodh Raj a écrit :
> Hi Robert,
> Can you check the jobqueue.pl status whether it is running or not.
> Also check in the Administration->Parameters->EMail->mail_delivery_method
> If all of them configured properly then you can check with your IT team.
Perhaps there is a misunderstanding : what I was trying to reset my password for is the web based Bugzilla interface for reporting problems ... in this case concerning LibreOffice but I had an account from when I reported a problem with Thunderbird in 2009. I'm a lone user, no big structure around me, and I'm my own personal IT team. (It seems I'm spending way too much time supporting my only user.)
Eventually I created a new account with a different email address but the last email I received about [Bug 501298] for TB was in july 2016.
It does seem though that there is a problem when one does try to reset one's password in the web interface.
Don't want to pursue this farther then necessary, but when creating a new account, I got the "confirm new account" immediately and was able to pursue the account creation --- I then tried again to regenerate the password for the original account and still no email showing up.
* [hidden email] [31/05/2017 05:13] :
> It does seem though that there is a problem when one does try to reset
> one's password in the web interface.
If you're having trouble with a particular instance of Bugzilla, you should
contact that instance's admins. Only they will be able to figure out what
happenned to the mail Bugzilla sent but that you did not receive.