Some general questions on using Bugzilla as a Helpdesk
I work for an internationally funded NIH network and we are looking into employing Bugzilla for the network-run helpdesk.
Our Helpdesk is setup in a manner where we want to receive tickets/issues/queries from unlimited end users and have roughly about 10 to 15 users who respond to these.
I wonder if you can assist me by answering the following questions.
1. What, if any, is the cost of the tool given 10 responding users and unlimited ticket creators?
2.Do you offer discount for funded programs or academic institutions?
3.Is the tool open-source?
4.Does the tool feature time-tracking, feedback mechanism and a customizable user interface?
5.Is the tool cloud-hosted?
6.Any does the tool offer maintenance support?