Reducing the NVIDIA Blacklist

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Reducing the NVIDIA Blacklist

Anthony Hughes-3
Hello Mozillians,

We recently relaxed our graphics blocklist for users with NVIDIA
hardware using certain older graphics drivers. The original blocklist
entry blocked all versions less than v8.17.11.8265 due to stability
issues with NVIDIA 182.65 and earlier. We recently learned however that
the first two numbers in the version string indicate platform version
and the latter numbers refer to the actual driver version. As a result
we were inadvertently blocking newer drivers on older platforms.

We have since opened up the blacklist for versions newer than (Win XP) and (Vista/Win7) via, effectively drivers released beyond
mid-2009.This change only exists on Nightly currently but we expect it
to ride the trains unless some critical regression is discovered.

If you are triaging bugs and user feedback, or are engaging with users
on social media, please keep an eye out for users with NVIDIA hardware.
If the user does have NVIDIA hardware please have them check the
Graphics section of about:support to confirm if they are using a driver
version that was previously blocked. If they are try to help them get
updated to the most recent driver version. If the issue persists, have
them disable hardware acceleration to see if the issue goes away.

The same goes if you are a user experiencing quality issues (crashes,
hangs, black screening, checkerboarding, etc) on NVIDIA hardware with
these drivers. Please make sure your drivers are up to date.

In either case, if the issue persists please file a bug via so we can investigate what is happening.

Feel free to email me if you have any questions.

Thank you for your help!

Anthony Hughes
Sr. QA Engineer, Platform GFX
Mozilla Corporation

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