Problem sending email from bugzilla

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Problem sending email from bugzilla

Mark Eyman
I have bugzilla 4.2.5 running on Ubuntu using postfix. Email from bugzilla is sent from [hidden email]. (The real name is altered). The email is sent through Exchange server. Up until recently everything worked perfectly. A few days back mail stopped being delivered. Mailq on bugzilla shows "(host exchange.mydomain.com[xxx.xxx.xxx.xxx] said: 452 4.3.1 Insufficient system resources (in reply to MAIL FROM command))".

Restart of the Transport service and even rebooting exchange didn't help. Mailq -q, postfix -f didn't help. I did figured out, however, that when mail gets to exchange as [hidden email] it is accepted.

Can somebody suggest what needs to be done either on bugzilla or on exchange in order to fix it?

And I did check with IT. There were no intentional changes on exchange.

Thanks,
-Mark


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Re: Problem sending email from bugzilla

Thorsten Schöning
Guten Tag Mark Eyman,
am Mittwoch, 15. Mai 2013 um 23:38 schrieben Sie:

> I did figured out, however,
> that when mail gets to exchange as [hidden email] it is accepted.

Does this mean that "myhost" is part of the problem because without it
mails get accepted or did you just forget to add "myhost" this time
and mails are always accepted? In the first case you IT should have a
look for some host specific rules.

From what I've found on Google this error is clearly something that
need to be solved in your Exchange.

http://technology.bauzas.com/microsoft/servers/exchange/exchange-2010/how-to-fix-error-452-4-3-1-insufficient-system-resources-on-exchange-server-2007-or-2010/

> Can somebody suggest what needs to be done either on bugzilla or on exchange in order to fix it?

You could try to configure SMTP in Bugzilla and see what happens.

Mit freundlichen Grüßen,

Thorsten Schöning

--
Thorsten Schöning       E-Mail:[hidden email]
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon...........05151-  9468- 55
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow

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Re: Problem sending email from bugzilla

cthoong
In reply to this post by Mark Eyman
My bugzilla v4.2.5 installed at CentOS 6.4 32bit, using exchange as my mail server to send email out.
But I configured to use SMTP instead.

You may try if the following help you to resolve your problem or not:

1. You can check if the jobqueue is running or not, if no, then email will note sending out.
        /etc/init.d/bugzilla-queue status

        Usage: service bugzilla-queue {start|stop|status|restart|condrestart}

2. All the outgoing mail stored at 'bugs' DB > 'ts_job' table, if all mails sent out successfully, this table should be empty. You may need to clean up the table if somehow all the previous email has problem and it will be stuck at this table.

3. You many need to restart bugzilla-queue whenever you have changed the email settings.
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Re: Problem sending email from bugzilla

Thorsten Schöning
In reply to this post by Thorsten Schöning
Guten Tag Mark Eyman,
am Donnerstag, 16. Mai 2013 um 15:15 schrieben Sie:

> Guten Tag Thorsten,

Please always answer to the list, others may have helpful
information, too.

> Is there a way to point out to Bugzilla SMTP configuration
> instructions? I'm using postfix and its configuration options seems to be limited.

Simply have a look at Administration/Parameters/Email at the
smtp-options, shoudl be self explaining. There's a mailfrom, too,
where you could try to configure a complete mail address without a
host part and see if postfix passes this one through. Default is to
set bugzilla-deamon and let "whoever" add the domain part, I think, in
your case with the host.

Mit freundlichen Grüßen,

Thorsten Schöning

--
Thorsten Schöning       E-Mail:[hidden email]
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon...........05151-  9468- 55
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow

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RE: Problem sending email from bugzilla

Mark Eyman
Hence I failed to send my previous response to the list, I'll put a short summary in this one.

> > I did figured out, however,
> > that when mail gets to exchange as [hidden email] it
> > is
> accepted.
>
> Does this mean that "myhost" is part of the problem because without it
> mails get accepted or did you just forget to add "myhost" this time
> and mails are always accepted?

This test was conducted via telnet (see http://jeremy-zimmermann.blogspot.com/2011/03/how-to-test-smtp-server-using-telnet.html). Result of this test makes me to believe that one way of fixing the problem is to configure bugzilla to send email as [hidden email] instead of current [hidden email]

> You could try to configure SMTP in Bugzilla and see what happens.
> Simply have a look at Administration/Parameters/Email at the smtp-options,
> shoudl be self explaining. There's a mailfrom, too, where you could try to
> configure a complete mail address without a host part

Changed the mailfrom parameter from bugzilla-daemon to [hidden email]. Now Exchange excepts mail.
Will see if it will be possible to change Exchange settings to accept mail from default [hidden email].

Best regards,
-Mark

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