Customizations to bugzilla

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Customizations to bugzilla

Krishna Chaitanya
Hi Team,

Please let me know if the below options are achievable in bugzilla


   1.

   Addition of customized status of any incident
   2.

   Capability to start and stop the SLA clock based on the status of the
   incident
   3.

   Measurement of SLA adherence automatically.


Please advise

Thanks
Chaitanya
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