Has anyone ever dug into the possibility of connecting Bugzilla records ("bugs") to Zoho CRM contact records?
We already use Bugzilla. We'll likely be adopting Zoho CRM this year. I'd like to keep using Bugzilla, rather than moving to Zoho's bug tracker (https://www.zoho.com/bugtracker/) because we like so many things about Bugzilla.
The following abilities would help make it a no-brainer to keep using Bugzilla:
- Ability to create a new bug from a Zoho CRM contact record, thus resulting in some kind of clickable link from that contact record to that bug. And also resulting in some kind of clickable link from that bug back to that contact record. Also hopefully adding some contact information (name and company, at least) to a comment in the created Bz record.
- Ability to link one bug to multiple contact records, for things needed by multiple contacts.
- Ability to link one contact record to multiple bugs (duh).