Bugzilla Generates Two Emails for Each Bug

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Bugzilla Generates Two Emails for Each Bug

Kim Payne-2

Hi Everyone!

 

My company is using Bugzilla 2.18.1 for bug tracking.

 

Recently Bugzilla has started sending out two email notifications when a bug is assigned to another user or updated.

 

Has anyone experienced this before and if so what did you do about it?

 

 

Thanks for your help.

 

Kim

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RE: Bugzilla Generates Two Emails for Each Bug

Kim Payne-2
Sorry about the lack of detail on the first email.

Here is more detail regarding Bugzilla generating multiple emails when a
bug is assigned or the severity is changed.

The email addresses receiving two emails were placed into the CC field
on the newchangedmail on the Parameters page and the owner of the
component.

When Bugzilla generates two emails they both have the same time stamp on
them for what that is worth.

Bugzilla is located on a separate server from the mail servers but is in
the same room physically.


Thanks for your patients!

Kim

-----Original Message-----
From: David T. Ashley [mailto:[hidden email]]
Sent: Friday, August 12, 2005 11:27 AM
To: Payne, Kimberly
Subject: Re: Bugzilla Generates Two Emails for Each Bug

> Recently Bugzilla has started sending out two email notifications when
a
> bug is assigned to another user or updated.

You have to be more specific.

a)Who gets two e-mails (everyone, CC's, the assigner, the assignee?).

b)Have the e-mail headers and mail logs been checked to see if these are
duplicate e-mails versus an odd SMTP problem and a retry?

c)What is the server topology (i.e. where is the server running Bugzilla
in relation to company's mail infrastructure)?

Best regards, Dave.
---------------------------------------
David T. Ashley
[hidden email]


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RE: Bugzilla Generates Two Emails for Each Bug

Max Kanat-Alexander
On Fri, 2005-08-12 at 12:05 -0700, Payne, Kimberly wrote:
> The email addresses receiving two emails were placed into the CC field
> on the newchangedmail on the Parameters page and the owner of the
> component.

        Do you mean that you added a "CC" field to the newchangedmail
parameter? That won't work. It will produce the duplicate emails that
you are seeing.

        -Max
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