Bugzilla - (Error while installing Bugzilla 4.2.5)

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Bugzilla - (Error while installing Bugzilla 4.2.5)

Niranjan
Hi Team

 

In our organization , we planned to implement Bugzilla and we installed it
successfully. But while accessing the URL we are getting 403 FORBIDDEN
ERROR. Kindly help us to resolve this.

 

Bugzilla installation Details :

 

Platform : CENTOS - 64bit (6.0)

 

Bugzilla Version : 4.2.5

 

Database : MYSQL

 

Web Server : Apache 2.X

 

We are awaiting for your solution to complete this successfully.

 

Regards

Niranjan

+91 9840498030

 

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Re: Bugzilla - (Error while installing Bugzilla 4.2.5)

Andre Klapper
On Thu, 2013-03-07 at 21:36 +0530, Niranjan wrote:
> In our organization , we planned to implement Bugzilla and we installed it
> successfully. But while accessing the URL we are getting 403 FORBIDDEN
> ERROR. Kindly help us to resolve this.

Check the archives:
https://groups.google.com/forum/?fromgroups=#!topic/mozilla.support.bugzilla/14GKXhsF7mE

andre
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Andre Klapper  |  [hidden email]
http://blogs.gnome.org/aklapper/

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Re: Bugzilla - (Error while installing Bugzilla 4.2.5)

cthoong
In reply to this post by Niranjan
1. Check your apache config, /etc/httpd/conf/httpd.conf

below is the default, unless you changed...
-----------------------
#
# If you wish httpd to run as a different user or group, you must run
# httpd as root initially and it will switch.
#
# User/Group: The name (or #number) of the user/group to run httpd as.
#  . On SCO (ODT 3) use "User nouser" and "Group nogroup".
#  . On HPUX you may not be able to use shared memory as nobody, and the
#    suggested workaround is to create a user www and use that user.
#  NOTE that some kernels refuse to setgid(Group) or semctl(IPC_SET)
#  when the value of (unsigned)Group is above 60000;
#  don't use Group #-1 on these systems!
#
User apache
Group apache
-----------------------

Add the following to the end of file, this is a must to bugzilla.
--------------------------
<Directory /var/www/html/bugzilla>
        AddHandler cgi-script .cgi
        Options +Indexes +ExecCGI
        DirectoryIndex index.cgi
        AllowOverride Limit FileInfo Indexes
</Directory>
--------------------------

2. service httpd restart

3. Assume bugzilla is under /var/www/html, cd to that.

4. Make the apache as the owner and group permissions of the "bugzilla" folder.
        chown -R apache:apache bugzilla

5. Go to bugzilla folder, run ./checksetup.pl to fix the permission issue too.

6. Test the bugzilla server to see if everything ok...
    ./testserver.pl http://<IP Address>/bugzilla/

should see the following if ok.
---------------------------
TEST-OK Webserver is running under group id in $webservergroup.
TEST-OK Got padlock picture.
TEST-OK Webserver is executing CGIs via mod_cgi.
TEST-OK Webserver is preventing fetch of http://x.x.x.x/bugzilla/localconfig.
TEST-WARNING Failed to run gdlib-config; can't compare GD versions.
TEST-OK GD library generated a good PNG image.
TEST-OK Chart library generated a good PNG image.
TEST-OK Template::Plugin::GD is installed.
---------------------------