Bugzilla 5.0.3 reporter could not receive any mail when the bug was created or updated.

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Bugzilla 5.0.3 reporter could not receive any mail when the bug was created or updated.

林育民
Dear Sirs,

I have a problem about reporter could not receive any mail when the bug was created or updated.

I had try to Uncheck the "but not when (overrides above):The change was made by me" all checkbox,it is work!

So, could you help me how to Uncheck all checkbox set to default when I create a new Bugzilla account?


Thanks a lot!

Best Regards,
Sam
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Re: Bugzilla 5.0.3 reporter could not receive any mail when the bug was created or updated.

林育民
Guten Tag Thorsten Schöning於 2018年4月26日星期四 UTC+8下午2時47分33秒寫道:

> Guten Tag 林育民,
> am Donnerstag, 26. April 2018 um 05:27 schrieben Sie:
>
> > I have a problem about reporter could not receive any mail when the bug was created or updated.
>
> You are focussing on user's mail settings, keep in mind that depending
> on the mail box of the user mails could simply be processed as spam or
> such eithe rby the receiving mail server or even the mail client. So
> depending on your mail settings in Bugzilla, if you e.g. use SMTP,
> enable smtp_debug to check if a mail for your user is sent at all. If
> it is, the problem most likely is not with your Bugzilla settings.
The SMTP test is OK,we can receive the mail from Bugzilla system.

> > So, could you help me how to Uncheck all checkbox set to default
> > when I create a new Bugzilla account?
>
> There's no such button, you either need to create a new account and
> compare the values and set them manually or simply test using the
> button "Enable All Mail" at the top of each user's mail preferences.
> Because you are debugging problems, you should prefer the latter and
> only make changes to not get all mails anymore if things work.
OK, there's no such button can set to default right? I will provide SOP to tell user how to find the button "Enable All Mail".

Thank you so much for your help and assistance.

Best Regards,
Sam


> Mit freundlichen Grüßen,
>
> Thorsten Schöning
>
> --
> Thorsten Schöning       E-Mail: [hidden email]
> AM-SoFT IT-Systeme      http://www.AM-SoFT.de/
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